I called this morning to schedule a cleaning when my stove started up so badly it wouldn't burn, expecting to see a technician next week some time, but when they found out that my wood stove was my primary source of heat, they said they'd be out in half an hour. My stove is running like new, and the two technicians made zero mess and were so friendly and polite. And to top it all off, they were great with my dogs and two-year-old son.
Prompt, thorough and efficient! Starting with the first email I received (within 30 minutes of my email request being sent) all the way to Chris the technician taking care of inspecting and cleaning - top notch guys!
You run your business like ALL business's should be - Thank you!
Our experience with Emberstone has been fantastic. They are prompt and efficient. The initial cleaning was done extremely well and when we had a small problem shortly thereafter, they returned and fixed the problem right away. The office personnel are kind and courteous. Patrick did an excellent job with the initial cleaning and Tom was so efficient in fixing our problem later on. I recommend Emberstone wholeheartedly.
We have been proudly serving the Raleigh area since 2010. We pride ourselves in thorough inspections and efficient cleanings to keep your chimney and fireplace system running safely and smoothly year after year.